Ramsa has a team of IT and system engineers, each of them possessing skills allowing them to operate in first, second or third-line support. Their knowledge encompasses a broad range of products and technologies such as servers, storage and backup systems networking, security, web technologies, directory services, database and application servers, storage systems, backup systems.
We take complete responsibility for the management of our customer’s IT environment! The customer outsources (part or all of) their IT to us and we will maintain this IT systems for them for 24 hours a day,7 days a week. Our certified engineers will manage your system and network. They will monitor it and ensure that it works continuously. proactive maintenance: Installation of patches and security hotfixes during maintenance window 24/7 on-site interventions in case of system failures SLA / SLM Meetings and Reporting
For business that require strict SLA adherence, we guarantee impressive turnaround times for your business (For example: 1 hour critical systems call out, 8-hour non-critical on-site support).
Unlimited Desk-side support, and Unlimited Remote assistance and Helpdesk services
Proactive Server management and Network management
PC & Laptop Maintenance and installations
Comprehensive Service start-up